Refund Policy

This Refund Policy governs the terms under which refunds may be requested and processed for services, products, or digital offerings provided by SonicPulse Labs LLC (“Company,” “we,” “us,” or “our”) through our website https://sonic-pulselabs.com/ or any related platforms, agreements, or communications (collectively, the “Services”).

By purchasing, subscribing to, or using our Services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. General Policy Statement

All purchases made from SonicPulse Labs LLC are subject to the terms outlined in this Refund Policy. Due to the nature of our Services, which may include digital services, customized solutions, consulting, software-related work, or time-based deliverables, refunds are limited and not guaranteed.

Refund eligibility depends on the specific service purchased, the stage of delivery, and compliance with the conditions outlined below.

2. Scope of Services Covered

This Refund Policy applies to, but is not limited to:

• Digital services and online solutions

• Consulting, strategy, or advisory services

• Custom development, technical, or creative work

• Subscription-based services (if applicable)

• One-time service fees or project-based payments

Any service-specific refund terms disclosed at the time of purchase or within a separate agreement shall take precedence over this policy in case of conflict.

3. Non-Refundable Items

Unless explicitly stated otherwise in writing, the following are non-refundable:

• Fees for services that have already been delivered or substantially performed

• Customized or bespoke services initiated at the client’s request

• Consultation sessions, strategy calls, or advisory time already provided

• Setup fees, onboarding fees, or initial configuration costs

• Digital deliverables that have been accessed, downloaded, or transferred

• Third-party costs, licenses, subscriptions, or services purchased on your behalf

Once work has commenced, labor costs incurred are not refundable.

4. Refund Eligibility Conditions

A refund request may be considered only if all of the following conditions are met:

• The request is submitted in writing within the applicable refund window (if any)

• The service has not been fully delivered or substantially completed

• No violation of our Terms of Service has occurred

• No misuse, abuse, or fraudulent activity is associated with the account

• The request complies with any service-specific refund terms

Meeting these conditions does not guarantee approval of a refund.

5. Subscription Services (If Applicable)

For subscription-based services:

• Subscription fees are billed in advance

• Refunds for partial billing periods are not provided

• You may cancel future renewals at any time to avoid further charges

• Cancellation does not retroactively refund prior payments

Access to subscription services will continue until the end of the current billing cycle unless otherwise stated.

6. Project-Based and Milestone Services

For services delivered under a project or milestone-based structure:

• Payments tied to completed milestones are non-refundable

• Refunds, if approved, may apply only to unstarted or incomplete milestones

• Any work already performed will be deducted from the refundable amount

If a project is terminated by the client after work has begun, the client remains responsible for all completed work and incurred costs up to the termination date.

7. Delays and Client Responsibilities

Refunds will not be issued for delays caused by:

• Failure to provide required information, content, or approvals

• Changes in scope or repeated revisions requested by the client

• Unresponsiveness or lack of communication from the client

• External factors beyond our reasonable control

In such cases, project timelines may be adjusted, but payments remain non-refundable.

8. Exceptional Circumstances

In rare and exceptional cases, we may consider a partial refund at our sole discretion if:

• A material failure to deliver the agreed service occurs due solely to our fault

• The issue cannot be reasonably resolved through correction or revision

Any goodwill or discretionary refund does not establish a precedent or obligation for future cases.

9. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting us constitutes a violation of this Refund Policy.

If a chargeback is filed:

• We reserve the right to suspend or terminate services immediately

• Any outstanding work will be halted

• Additional documentation may be submitted to the payment processor

• Administrative and dispute-handling fees may apply

Clients are encouraged to contact us directly to resolve concerns before escalating to a payment provider.

10. Refund Request Process

To request a refund, you must:

1. Submit a written request via email to contact@sonic-pulselabs.com

2. Include your full name, business name (if applicable), and contact details

3. Provide proof of purchase or transaction reference

4. Clearly state the reason for the refund request

Refund requests are reviewed on a case-by-case basis. We may request additional information to assess eligibility.

11. Refund Review and Processing

• Review time may take up to 10–14 business days

• Approved refunds are processed using the original payment method where possible

• Processing times depend on the payment provider and financial institution

• We are not responsible for delays caused by banks or payment processors

Only the amount approved will be refunded; transaction or processing fees may be deducted where permitted by law.

12. Termination of Services

We reserve the right to terminate services without refund if:

• The client breaches our Terms of Service

• Illegal, abusive, or unethical activity is detected

• False or misleading information is provided

• Continued service poses legal or operational risk

Termination under these circumstances does not entitle the client to a refund.

13. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our Services after changes indicates acceptance of the updated policy.

14. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.

15. Contact Information

For questions regarding this Refund Policy, contact:

SonicPulse Labs LLC
120 S 17th St
Worland, Wyoming 82401
United States
Email: contact@sonic-pulselabs.com
Phone: +1 307 855 1662
Website: https://sonic-pulselabs.com/